At STEM Telescopes our number one priority is to ensure you have a positive experience and receive your working telescope as quickly and easily as possible.


We utilize appropriate physical, electronic, and procedural safeguards to help protect against the loss, misuse, or alteration of any information you may provide at our site. We use industry-standard, 128-bit Secure Sockets Layer (SSL) encryption technologies when transferring and receiving customer data.


As soon as you place your order, you will receive an order confirmation e-mail. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item(s) are available for immediate shipment (within 3 business days), we will process the charges and submit the order for shipment.


STEM Telescopes does ship internationally. Unfortunately international shipments do not qualify for free shipping. Due to the complexity of each order we ask that you please reach out to us at 1-800-530-3035 and an experienced representative will be able to walk you through the entire process.


If an item is backordered, we try be as clear and accurate as we can on the item selected product page to give you estimated delivery dates. Items that are currently backordered are listed on the product page with an “Expected to ship on (Date)” near the item description area and can sometimes be added on your order´s email confirmation link. Please be aware that delivery dates on backordered items are approximate and subject to change.

There are times when a shipment of backordered products is unexpectedly delayed from our vendors and your promised delivery date may change. If this happens, we will send you an email indicating which item have been delayed and its new estimated shipping date. If the new shipping date is unacceptable to you, you can contact Customer Service at 1-800-530-3035.


Free Shipping to Mainland USA Only. Additionally charges apply to other states.